Windshield FAQ’s

Will you take care of billing my insurance company for me?
Yes, let All Shade help you make the claim so you don’t have to deal with being put on hold and trying to talk to  automated systems. We will also take care of the paperwork and billing for you. Leave the work to us!


Do you have FREE mobile service to my home or work? 
Yes, we come to your location in order to save you time and money! We Service the entire White Mountains and surrounding areas.


Do you offer any incentives back for my insured windshield replacement?

Yes! If you have a $0 deductible i.e. “full glass coverage”, you will receive $100 Back to you at the time of install to spend however you choose on most insured windshields replaced by All Shade. If you carry a deductible for your glass coverage we will apply the $100 towards your deductible for you.


Are you licensed and insured? 
Yes, in fact, all preferred auto glass vendors have to be licensed and insured in order to meet the standards of the insurance companies and third party administrators.


What if I only have liability coverage? (No Glass Coverage)
Auto glass services are not usually covered under liability policies. We will be happy to give you an out of pocket or cash quote. All Shade offers many payment options including cash, checks, Visa, MasterCard, and Discover.


What if my deductible is the same or more than the auto glass service?
In this case you will probably want to bypass the insurance claim process and we will provide you with a cash quote.


Do I have the right to choose my auto glass repair and replacement facility?
YES! By law you have the right to choose any glass shop you want!


Who am I really talking to when I am making a claim?
You are most likely talking to a third party administrator (TPA) that is financially affiliated with another glass shop. Be aware that the third party network IS NOT your insurance company. Steering you away from your shop of choice is an unethical and illegal practice. It is your right to choose!


Do you offer a warranty?
Yes, All Shade offers a lifetime warranty on every installation for as long as you own your vehicle. Our warranty includes, but is not limited to, workmanship, material defects, air and water leakage.


How long will it take for the urethane to set up before I can safely drive the car? 
Even though today’s urethane products are stronger than ever, your vehicle should sit for 1 hour at minimum. If your vehicle is equipped with a passenger side air bag we recommend a 2 hour wait time. Moisture, humidity, and outside air temperature, affect cure times as well.


Do I need to contact my agent or insurance company before I contact All Shade?
You can but you don’t need to. Most agents refer their insured to the glass shop for assistance in making a claim. We will be happy to start the claims process for you.


Will filing an auto glass claim ding my insurance policy and increase my rates?
Glass is considered a “rider” to your comprehensive coverage and should not affect your rates by Arizona law. Please contact your agent and/or insurance provider to confirm your specific coverage.


Are all rock chips repairable? 
No. The size, severity, location and type of breakage will determine if the chip can be repaired. Our technicians can determine this once they have looked at your vehicle.


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